Hotel, Motel, and Resort Desk Clerks

Overview

Hotel, Motel, and Resort Desk Clerks has a national median salary of $35,070 per year, with +1.8% projected job growth from 2025–2035. The Bureau of Labor Statistics lists a high school diploma or equivalent as the typical education needed to enter this occupation.

Description

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Work Values

• Relationships
• Support
• Independence

Work Styles

Responsibilities

Tasks

• Make and confirm reservations.
• Greet, register, and assign rooms to guests of hotels or motels.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
• Issue room keys and escort instructions to bellhops.

Work Activities

• Working with Computers
• Getting Information
• Performing for or Working Directly with the Public
• Making Decisions and Solving Problems
• Communicating with Supervisors, Peers, or Subordinates
• Resolving Conflicts and Negotiating with Others
• Identifying Objects, Actions, and Events
• Establishing and Maintaining Interpersonal Relationships
• Processing Information
• Updating and Using Relevant Knowledge

Detailed Work Activities

• Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Observing, receiving, and otherwise obtaining information from all relevant sources.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Analyzing information and evaluating results to choose the best solution and solve problems.
• Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• Keeping up-to-date technically and applying new knowledge to your job.

T-A-S-K

Technology, Abilities, Skills & Knowledge

Education

Education Levels of Current Workers

The Bureau of Labor Statistics lists a high school diploma or equivalent as the typical education needed to enter this occupation. The chart below shows the highest level of education held by people already working in this field, ages 25 and older. It includes workers who earned more education than the job requires and workers who entered the field under earlier requirements, so the largest bar is not the entry requirement. For example, if someone finished a bachelor's degree and then started working in this field, they are counted under “Bachelor's degree” here, but the job itself typically asks for a high school diploma or equivalent.

Certificates

Certifications applicable to Hotel, Motel, and Resort Desk Clerks:

Video Resources