Computer Network Support Specialist

This program prepares students in computer systems to undertake tasks related to hardware maintenance and software troubleshooting. The practical and theoretical fundamentals of designing, implementing, and troubleshooting computer systems are explored through a practical approach that leverages the instructor’s real-world experience in a controlled environment and hands-on labs.

Program details. 36 semester credits over 12 months, taught in English at the Flagler campus, on-ground, 100% online or in a hybrid distance education format. Certification goals are CompTIA A+ and CompTIA Network+.

CBT Technology Institute has served Miami since 1988, growing from a small vocational school into a workforce-education school focused on high-demand fields like HVAC, Electricity, and Information Technology. More than 13,000 alumni have graduated, and the school partners with employers to make sure graduates are equipped to meet evolving workforce demands.

• Students create a portfolio based on the classes they take, which they may take with them to job interviews.
• One laptop per student.
• Classes are designed to reflect what is needed in the job market.
• Job placement assistance, plus free tutoring, resume preparation, and career workshops.
• Small classes and personalized attention, with flexible schedules for students balancing work, family, and school.
• After graduation, you can come back and refresh your knowledge by participating in the classes you have already taken, at no additional charge.

Each of the three campuses (Flagler, Hialeah and Cutler Bay) offers small classrooms, computer labs, a resource center with reference materials, and offices for financial aid, career assistance and student services. All locations are near expressways, transit routes and restaurants.

Applicants for admission must be a high school graduate or equivalent, complete an interview with an Admissions Representative, and submit a completed Admissions Application. High school diplomas are subject to verification. The same admission requirements apply to students applying for on-ground, hybrid or online programs.

Every prospective student completes an on-campus interview with an Admissions Representative and receives a campus tour. Applicants provide valid government-issued photo identification, their Social Security Number, any documents the Financial Aid Department requires to establish eligibility, and two personal references with name, phone number and address.

Application fee. A $25.00 non-refundable application (processing) fee is paid when signing the admissions application. It is waived for applicants from CareerSource South Florida, Vocational Rehabilitation, military veterans, and CBT students who re-apply.

If a course in your program does not meet the enrollment minimum to open, you will be offered the option to take it at another CBT location. Programs taught in a language other than English may reduce employability where English is required.

Class times. Classes are scheduled for four hours a day, up to five days a week. Morning classes run 8:30 AM to 12:30 PM and evening classes 6:00 PM to 10:00 PM, Monday to Friday; laboratory work may be done from 8:30 AM to 10:00 PM. CBT also offers weekend classes on Fridays from 6:00 PM to 10:00 PM and Saturdays from 8:30 AM to 5:30 PM.

Terms. A semester is sixteen weeks, made up of two 8-week terms, and an academic year is two semesters. A full-time load is at least twelve credits per semester and a part-time load six. Students must complete the program within 150% of the scheduled time.

Upcoming term starts (catalog Appendix C): January 11, March 8, May 3, July 5, August 30 and October 25, 2027; the Fall 2 2026 term began October 26, 2026.

Delivery. This page covers the program in the hybrid distance education modality at the Flagler Campus. The catalog notes the program is also available in the hybrid distance education modality and 100% online.

Graduates are prepared to enter and expand their careers in the IT field, with a foundation in network security, troubleshooting and optimization.

• Configure security settings and access permissions for groups and individuals.
• Analyze, report and respond to computer network security breaches.
• Use diagnostic testing software and equipment to resolve networking problems.
• Configure routers and related equipment for WANs and LANs.
• Troubleshoot network and connectivity issues for users.
• Evaluate network performance data and implement disaster recovery measures.

Sample job titles: Computer Network Specialist, IT Consultant, Network Specialist, Network Support Specialist, Network Technical Analyst, Network Technician, Personal Computer Network Analyst and Systems Specialist. The school cites a Bureau of Labor Statistics median annual wage of $77,600 for computer network support specialists (May 2024).

Orientation. Orientation runs in three phases. The week before the first day of class, new students get a general orientation and welcome from the Campus Director, program managers and student services, and receive their class schedule, uniforms and a technology orientation. Week two covers career services and financial aid.

Career preparation. CBT runs workshops and career assignments so students know what to expect after graduation and are prepared for job interviews. While the institute does not guarantee placement, it makes every effort to help graduates find positions in the Miami-Dade and Broward Counties area, and Career Services may help schedule interviews and send resumes to employers.

Graduation. To graduate you complete the full curriculum, earn a cumulative GPA of at least 2.0, meet satisfactory academic progress, meet all financial obligations, complete exit interviews with Financial Aid and Career Services, and file for graduation with the Registrar. A formal graduation ceremony is held at least once a year.