Center for Employment Training

IT Support Specialist

San Jose Main Campus
San Jose, CA
Certificate · On Campus
IT Support Specialist
Accredited by the Commission of the Council on Occupational Education (COE).
21 weeks (630 clock hours)
$11,476.00; the catalog defines this amount as program tuition and says no additional tuition is assessed within its completion window.
Certificate awarded on completion.
ITSS30
San Jose Main Campus — 701 Vine Street, San Jose, CA 95110

IT Support Specialist is a Certificate program offered by Center for Employment Training in San Jose, CA. The program takes 21 weeks (630 clock hours) to complete, with a total tuition of $11,476.

Program Overview

This program is an updated version of the Computer Support Specialist program, which includes new competency organization, new name, and 180 additional instructional hours in new content. The program will prepare students to perform the duties and responsibilities required by entry-level positions in the computing and IT support fields. Students will learn about computer hardware and operating systems, troubleshooting and repairing various devices, and using a helpdesk ticketing system. This program prepares students to take the CompTIA A+ certification exam, which is the industry standard for establishing a career in IT. Students will also demonstrate proficiency in customer service, the use of the internet, and job search skills.

What Sets This Program Apart

This program prepares students to take the CompTIA A+ certification exam, which is the industry standard for establishing a career in IT.

Admission Requirements & Process

Get the skills you need for a job you love. CET’s hands-on training and industry connections help students of all backgrounds create a better life through better work. Our admission process is simple, and with open enrollment there’s no need to wait for the semester or quarter – you can enroll today and start job training right away.

General Requirements

  • Minimum Age
    CET’s doors are open to anyone 18 years of age and older who wants to learn a skill for placement into a job. Those younger than 18 years of age (but not younger than 16) may be…
  • No Academic Requirements
    CET does not have academic requirements for admission into any of the programs it offers. No previous academic experience is required, and CET provides the necessary general…
  • CASAS Assessment
    CET uses the CASAS assessment (paper-based and eTest) to determine baseline reading and math skills.
  • Diploma, GED or ATB
    Original High School Diploma, or GED, or Foreign Equivalent, or meet Ability-To-Benefit (ATB) guidelines (if applying for financial aid). The Adult Education Career Pathways…
  • Identification Documents
    Driver’s License or other official picture I.D., Social Security Card, and Proof of Citizenship/Residency (original Birth Certificate, Passport, Permanent Resident Card, or…
  • Proof of Income
    Last two years’ Federal Income Tax Return of applicant and spouse, if married, or parent(s’) Income Tax Return; proof of other income (SSI, Disability, Workers Comp., etc.); and…
  • Selective Service Registration
    Proof of Selective Service Registration, if born on or after 1/1/1960, or proof of exemption. Emergency alternate contacts of close relatives (address, telephone and/or cell phone…

Application Process

  1. 1
    Meet with an Admissions Advisor
    Discuss your interests and discover which program makes the most sense for you. When an initial inquiry is made, you are scheduled to attend a general information session presented by an Admissions Advisor. To get the most out of your first appointment, bring proof of income, an ID or driver’s license, your Social Security card, your high school diploma, GED, foreign equivalency or ATB, and your residency card (if applicable).
  2. 2
    Discuss Financial Aid and Complete the FAFSA
    Talk with your campus Financial Aid Officer (FAO) and find out if you qualify for federal financial aid. Start by filling out the Free Application for Federal Student Aid, or come in to your local CET and speak with your Financial Aid Officer.
    FAFSA Code for San Jose Main Campus: 016516
  3. 3
    Review Program Details
    After you select your program and possible financial aid, the Instructor/Advisor provides a formal presentation of the program and goes over the start date, tuition, tools and textbooks provided, and information about the school.
  4. 4
    Enroll and Start Training
    Congratulations! With CET’s open enrollment there’s no need to wait for the semester or quarter – your job training program starts right away. You have the right to cancel the enrollment agreement and obtain a refund of charges paid through attendance at the first class session, or the 10th class-day after enrollment, whichever is later.

Program Schedule

Class code(s): ITSS30. Published length: 21 weeks (630 clock hours).

Cost of Attendance & Financial Aid

Cost and Financial Aid Information is an estimate for general reference only. It is not an offer or guarantee of financial aid or of any price, and what a School charges you may differ.
Total Program Tuition
≈ $11,476
FAFSA Code
Net Price Calculator

The governing campus catalog publishes $11,476.00 as Total Charges and states that this is program tuition; no additional tuition is assessed for students completing within the stated window. Required books/e-books and specified uniforms or protective equipment are included, subject to the catalog's opt-out limits. CET participates in federal student-aid programs for eligible students.

Curriculum

  • Computer Hardware and Components — 90 hours
  • PC Customization and Configuration — 60 hours
  • Introduction to Network Topologies — 50 hours
  • Small Office Home Office Networking — 60 hours
  • Mobile Device Support — 50 hours
  • Microsoft Windows — 70 hours
  • OS Administration — 70 hours
  • Linux and Mac OS — 40 hours
  • Introduction to Cloud Computing — 40 hours
  • OS Trouble Shooting — 40 hours
  • Customer Service — 30 hours
  • Job Preparedness — 30 hours
  • Total Hours of Instruction — 630

All programs are open enrollment; competency completion varies among students.

The required courses below are from Center for Employment Training's published catalog.

Required Courses

Name
Computer Hardware and Components
PC Customization and Configuration
Introduction to Network Topologies
Small Office Home Office Networking
Mobile Device Support
Microsoft Windows
OS Administration
Linus and Mac OS
Introduction to Cloud Computing
OS Trouble Shooting
Customer Service
Job Preparedness

Career Outcomes

Job Placement Assistance

CET job developers work with students to prepare them to obtain jobs through the preparation of resumes, applications, and mock interviews. Career Service Specialists work with local industry to match CET trainees to available jobs. CET does not guarantee job placement, but does actively help job-ready individuals to find training-related jobs, follows up on students who leave the program and continues to offer additional placement assistance to those in need. In addition, CET prepares students to identify job opportunities and to compete in the job market on their own.

Job Retention Follow-Up

It is the policy of CET to maintain records of graduates and withdrawals from the program and provide post-training follow-up services to all former students. Follow-up activities include assistance primarily to ensure job procurement; employment retention, and gathering of employment data of former students; and dissemination of information on opportunities for further education. Each of CET's programs prepares the students for occupations that are in demand in the local labor market. The programs are designed in close cooperation with local employers to ensure that CET graduates fill industry needs.

What to Expect as a CET Student

Holistic Approach

Since inception, CET's fundamental purpose was to develop and implement an effective method for training a diverse and needy population. The program therefore is designed as holistic, comprehensive, individualized, and adaptable to each person's needs.

Technical Skill Training

CET offers its students an open-entry, open-exit, competency-based employment training program. All instruction is in English. The program is individualized and covers the learning necessary for the desired occupational goals. A student advances along his/her/their own individual training plan, moving through academic and technical competencies, as he/she/they demonstrate the required mastery. The training includes a strong hands-on component using tools and equipment similar to those found in industry. CET promotes good work habits through simulation of a business environment. Attendance and punctuality are always required in recognition of their importance on the job.

Integrated Basic Skills & Human Development

CET provides contextualized academic instruction to all students. Vocational English and foundational education are systematically integrated into the skill training curriculum and are delivered within the framework of the specific occupational program in which the student is enrolled. Students' work habits, behavioral patterns, and communication skills often have as much impact on job success as does technical knowledge. In order to prepare students for the demands of the world of work, CET provides a Human Development component, with instruction in life skills, communication strategies, situations on the job, and informational sessions by professionals on topics such as general health, parenting, and budgeting.

Location

San Jose Main Campus
701 Vine Street
San Jose, CA 95110

Accreditation & Approvals

CET is accredited by the Commission of the Council on Occupational Education (COE) and approved to operate in California by the Bureau for Private Postsecondary Education (BPPE).

Frequently Asked Questions

What programs are offered?
Click here for a list of programs.
How much does it cost?
Click here for a list of tuition
Is there a location near me?
Click here for a list of locations.
Will you help me find a job?
Click here for information about placement assistance.
What programs do you offer to prepare of the business industry?
Click here for a list of programs that prepare you for the business industry.
What type of programs do you offer that prepares you for the Construction & Building Maintenance?
Click here for a list of programs that prepare you for the Construction & Building Maintenance industry.
What type of programs do you offer that prepares you for the Culinary industry?
Click here for a list of programs that prepare you for the Culinary industry.
What type of programs do you offer that prepares you for the Medical industry?
Click here for a list of programs that prepare you for the Medical industry.
What type of programs do you offer that prepares you for the Technical Trades industry?
Click here for a list of programs that prepare you for the Technical Trades industry.
What type of programs do you offer that prepares you for the Truck Driving & Logistics industry?
Click here for a list of programs that prepare you for the Truck Driving & Logistics industry.
What types of industries can I be trained for?
We want you to succeed, so we train you for jobs where there’s expected to be continued growth, including: • Business • Childcare • Construction & Building Maintenance • Culinary • Medical • Technical Trades • Truck Driving & Logistics
Where are the classes?
CET offers this program in the heart of Silicon Valley at the CET campus in San Jose, CA.
How long is the program?
The program is 900 hours.
What is the Schedule?
Training is Monday through Friday from 4:00 pm to 9:30 pm.
How much does it cost?
See average tuition costs using the net price calculator on the Tuition Page.
What types of jobs will I be qualified for after I graduate?
When you’re trained for IT support, you’re qualified for a variety of jobs. You can learn more about jobs and pay in your area by checking out the links below*: • Computer User Support Specialist • Computer Operators • Computer Network Support Specialist * Job Outlook and Salary data provided by mynextmove.org.
How do I Apply? When does the next class start?
CET has open enrollment. Applying to CET is easy. Prepare what you need from this list on the Admissions page, or better yet – Sign up for a Tour and talk to an advisor in person.
Do I need a degree to become an IT support specialist?
No, many entry-level IT positions do not require a degree. Training and certifications, such as CompTIA A+, can qualify you for many roles.
What certifications should I get?
The CompTIA A+ Certification is the best starting point. From there, Network+, Security+, and cloud computing certifications can enhance your career opportunities.
What industries hire IT support specialists?
Industries such as healthcare, finance, government, education, and telecommunications require IT support professionals to maintain and secure their systems.
What does CET IT Support Specialist Training include?
Our program covers hardware, networking, cybersecurity, troubleshooting, and help desk support, preparing students for CompTIA A+ Certification and entry-level IT jobs.
How do I enroll in CET IT Support Specialist Program?
Prospective students can apply online, speak with an advisor, or visit our San Jose campus for a tour.
Do I have to have a minimum GPA to enroll?
No, there are no GPA requirements.
What if I didn’t graduate from high school or don’t have my GED?
At CET you may have options without them. Be sure to tell the Admissions Department so they can guide you through the eligibility process.
What can I expect to make after I graduate?
The Bureau of Labor Statistics shares information about what people can make in various occupations. O*NET Online is an easy to use tool to find out about your field of interest. Visit http://www.onetonline.org/ *and browse the statistics about wages and job growth. Depending on where you live and your program the wages can be higher or lower. Visit the program pages to get specific information in your career field.
CET is national. What about the graduation and job placement rates for the career field I choose in my state?
Good question! When you’re making decisions about your future, it’s important to be as informed as possible. To see statistics about CET’s program performance in your location, go to your state’s location page and take a look at the Federal Student Right to Know and School Performance Fact Sheets. You can also get this information from your local CET advisor.
How big are the classes?
Classes average 20-25 students and vary by program.
Are there any high school math classes I need to get started?
No, you’ll get everything you need in the job training program. You’ll be provided with basic skills instruction, including vocational English and math. Additional one on one tutoring is available, if needed.
Can I go to CET without a diploma or GED?
Yes, CET accepts students who haven’t earned a high school diploma or GED.
What should I do to see if I qualify for Financial Aid?
To qualify for Federal Student Aid, you must: • Demonstrate financial need. (Except for Unsubsidized and PLUS (Parent) loan programs.) • Certify that you’ll use Federal Student Aid only for educational purposes. • Have a high school diploma, a General Education Development (GED), or meet Ability-To-Benefit (ATB) guidelines. • Be enrolled or accepted for enrollment. • Be a citizen or an eligible non-citizen. • Not be in default on a federal student loan or owe money on a federal student grant (or have made satisfactory arrangements to repay it.) • Be making satisfactory academic progress. • If you do not have a high school diploma or GED, you may qualify under the ATB, inquire with your Admissions or Financial Aid Officer.
How do I apply for financial aid?
Start filling out a free application for Federal Student Aid: • Each CET location has a Financial Aid Officer who will help you and your family identify sources of financial aid and fill out the required forms. • Start by filling out the Free Application for Federal Student Aid or come in to your local CET and speak with your Financial Aid Officer.
What if I cannot locate my GED certificate or transcript?
Locate your GED: • You can visit the official GED website to submit a transcript request form.
Am I eligible for financial aid if I don’t have a HS diploma/GED?
Eligibility requirements for federal financial aid such as Pell Grants or federal student loans state that students must have either a GED or high school diploma, or have been homeschooled at the secondary level as defined by state law. However, it may be possible to qualify for federal financial aid if a student meets all of the following: • Passes the Ability to Benefit (ATB) test or completes 225 hours or 6 credit that count towards a certificate, AND • Concurrently enrolls in the Adult Education Career Pathways program.
Where can I take the Ability to Benefit test to qualify for Financial Aid?
Independent test administrators administer the Ability to Benefit test. Ask the local admissions advisor what the testing schedule is – some CET’s test at the local center.
I took the Ability to Benefit Test but don’t have my scores, do I need to retake the test?
You can get your scores by contacting Wonderlic at (877) 605-9496. Or we may be able to access your scores. Speak with the local admissions advisor.
What is CET’s Adult Education Career Pathways program?
It is a required program for those who enroll at CET under the Ability to Benefit (ATB). The “Adult Education” part focuses on academic instruction and education services that increase a student’s ability to read, write, and speak in English and perform mathematics or other activities necessary for the attainment of a high school diploma or its recognized equivalent. The “Career Pathways” part means you are also enrolled in a program aligned with the education and skill needs of the regional economy and must have been developed and implemented in collaboration with partners in business, workforce development, and economic development.
Ready to get started?
Request information about IT Support Specialist at San Jose Main Campus.
IT Support Specialist