Customer Relation Skills for the Insurance Industry

The Customer Relation Skills for the Insurance Industry Certificate program prepares students to successfully earn their Pennsylvania insurance license and begin working as an insurance agent or broker. Students completing this certificate will have the opportunity to obtain knowledge in the core areas of communications, sales, accounting, marketing, business law, and insurance. The objective of the Customer Relation Skills for the Insurance Industry Certificate program is to provide students with the knowledge and skills to start or continue a successful career in the field of Insurance or to transfer to another degree to include Entrepreneurship and Small Business Management, Communications or Business.

Program learning objectives.

• Demonstrate an understanding of risk management and insurance to include the types of insurance available, areas of risk covered by each, and their legal implications.
• Explain the importance of earning trust, communicating effectively, creating value proposals, and building customer relationships in order to utilize customer relationship management in successful selling.
• Explain the communication process, including listening skills, nonverbal cues, and barriers to communication.

To be considered for admission into a degree or professional certificate program, students must be a high school graduate or have received a General Equivalency Diploma (GED), Pennsylvania Home School Diploma or other recognized equivalency diploma. High School Students applying with an overall GPA of 2.0 or higher may be considered for regular admission. Students applying with a GPA below a 2.0 in high school or from another college or university, if accepted, will be admitted conditionally. Please submit an application for admission and a copy of high school and/or college transcript(s). Some applicants may be required to attend a personal interview with the Admissions Office.

An admission essay may be deemed optional for all applicants whose GPA meets or exceeds the minimum for acceptance into the desired program. For certificates and degrees in the Schools of Humanities and Business, the minimum GPA for acceptance is 2.0. For most Health Sciences certificates and degrees, unless otherwise specified, the minimum GPA is 2.2.

In order to be successful in an online environment, students must have consistent and reliable access to a computer and reliable internet connection. Students are permitted to enroll in completely online degree programs during the program's scheduled enrollment availability.

Online courses follow the College's year-round schedule of quarterly, 11-week terms. Students need reliable access to the internet and a computer capable of running current software; access to speakers, a microphone, webcam, printer, and scanner may be necessary for online courses.

The catalog does not list start terms for this certificate; contact Admissions for the next start.

Tuition and fees. Undergraduate tuition is $525 per credit for all majors. A Student/Technology Fee of $510 per term (5 or more credits) or $315 (4 or fewer credits) is required. A one-time $150 graduation fee applies.

Books and other expenses. Variable expenses per term (estimates): textbooks $350–$450; course material fees approximately $50–$150 per course; personal $150–$250; transportation $150–$300.

Financial aid. The catalog does not state whether this certificate is an eligible program for federal financial aid; contact the Financial Aid Office (financialaid@centralpenn.edu, 1-800-759-2727). To receive financial aid a student must be enrolled in an eligible degree or certificate program and be enrolled on at least a half-time basis (4 credits). Central Penn’s FAFSA school code is 004890.

Payment options. Tuition and expenses are paid each term approximately three weeks before the term starts. Central Penn has a short-term three-month payment plan through CASHNet that divides the balance of the tuition owed by three payments; there is a $35 non-refundable application fee paid with the first payment. An Employer Reimbursement Tuition Agreement Plan lets students who receive tuition reimbursement from their employer defer payment until the specified dates.

Military benefits. Military benefits accepted include the Montgomery GI Bill® (Chapters 30 and 1606), Veterans Readiness and Employment (Chapter 31), the Post-9/11 GI Bill® (Chapter 33) and Yellow Ribbon Program, Dependents’ Education Assistance (Chapter 35) and Tuition Assistance.

Net price calculator. Use Central Penn’s Net Price Calculator at https://npc.collegeboard.org/app/centralpenn for an early estimate of your total annual cost.

Careers you can pursue. Insurance agent, Insurance broker.

College-wide outcome. 89.2% of Central Penn graduates were employed in their chosen field or continuing their education within one year of graduation (graduates July 1, 2024 – June 30, 2025; One-Year Graduate Follow-up Report published July 1, 2026).