Help Desk/User Support Technician Certificate is a Certificate program offered by Dallas College in Lancaster, TX. Tuition is $1,782 total.
Program Overview
This certificate is designed to provide entry-level tech support skills needed to assist customers, clients, or members of a firm or organization. Graduates field telephone calls and email messages from customers seeking guidance on technical problems. They diagnose the problem patiently and walk the customer through the problem-solving steps. Strong problem-solving, analytical, and communication skills are needed. Course(s) may be substituted for POFI 1301 for those who demonstrate current computer literacy. Courses that complete the Help Desk/User Support Technician Certificate and Google IT Professional Skills Achievement Award (G) are noted below.
Students pursuing this certificate are waived from the Texas Success Initiative (TSI) standards, but must meet course prerequisites, as long as the student completes the TSI waiver form prior to enrollment.
Curriculum
Dallas College publishes a semester-by-semester pathway for this credential totalling 18 semester credit hours across 6 courses, listed below. The pathway is an example sequence, not a contract; the official requirements are in the college catalog.
Cost of Attendance and Financial Aid Information
Admission Requirements and Process
Credential type: Level 1 Certificate.
Student must earn a GPA of 2.0 or higher.
Application Process
- 1Submit ApplicationComplete the online application form with your personal information and educational background.
- 2Submit TranscriptsProvide official high school transcripts or GED certificate. Some programs may require additional documentation.
- 3Financial AidComplete the FAFSA to determine eligibility for federal financial aid. Meet with a financial aid advisor to review your options.Complete FAFSA Application
- 4EnrollmentOnce accepted, complete enrollment paperwork, register for classes, and attend orientation.
School Information
Campus Location
Why Accreditation Is Important
When you attend an accredited institution, you are attending a school that has undergone a rigorous process that evaluates educational quality. It's not easy to become or remain an accredited institution. The rules and regulations are strict, precise and designed to protect students. Here are some of the benefits:
- A reliable indicator of quality
- Approved program of study
- Qualified instructors
- Recognition by employers nationwide
Accreditations
School Information
Campus Location
Why Accreditation Is Important
When you attend an accredited institution, you are attending a school that has undergone a rigorous process that evaluates educational quality. It's not easy to become or remain an accredited institution. The rules and regulations are strict, precise and designed to protect students. Here are some of the benefits:
- A reliable indicator of quality
- Approved program of study
- Qualified instructors
- Recognition by employers nationwide
Accreditations