Business Workplace Essential Skills Certificate of Completion

When we think about training in the workplace, soft skills can often be overlooked because they’re not as tangible as ‘hard skills’ like coding or advanced Excel skills. But developing soft skill training for employees is just as important as technical skills. So much has changed with Covid-19 and soft skills training is more important now than ever before. Small business owners if they can reopen have been hit hard and need quality staff to bounce back, staff with great soft skills like customer service, teamwork, problem-solving and empathy will be in high demand. Young adults will find it the hardest getting through that interview without the experiences of full-time work in the past, they more than anyone will need to develop soft skills training for their resume and practice them so they can have the confidence when under pressure in the interview to set that great first impression. The Business Workplace Essential Skills Certificate will ensure that you, and your staff, are equipped with the right soft skills to set yourselves up for success in your given roles. Competencies like communication, conflict resolution, and problem solving underpin almost every facet of your business operations. Across every organization, in every business unit and employee role, soft skills are crucial for gaining new clients, improving customer service metrics, and building a stronger team dynamic.

SBVC's catalog publishes no single unit total for this award, so no cost is shown here — any one number would be invented. The enrollment fee is $46 per unit for California residents.