IT Help Desk/End User Support, Certificate of Specialization

Certificate of Specialization | 19 credit hours minimum School of Business and Computer Information Technology IT Help Desk/End User Support Certificate of Specialization is a skill-oriented program that prepares students for help desk, computer support, and computer technician positions. The foundational principles of end-user support including client operating, system and application software, hardware installation, software installation, system configuration, problem diagnosis and resolution, and computer security will be covered. The courses in the program provide a combination of online, distance learning, and classroom-based in-depth hands-on skills development. The demonstration of hands-on skills is critical to employers. Students completing the program are prepared for a variety of industry certification exams as well as entry-level employment in a help desk or desktop support position. Locations. This program is offered in its entirety at Florissant Valley and Forest Park by taking a mixture of face-to-face and online courses. Related Programs. The Computer and Information Technology Department offers certificates in the following areas: Cost of Attendance. For more information on cost of attendance visit MoSCORES. Program Career and Salary Information. Pursuant to Missouri HB 1606 (2018), information regarding the number of credit hours, program length, employment rate, wage data, and graduates employed in careers related to their program of study at St. Louis Community College can be found at the following URL: https://scorecard.mo.gov/scorecard/. Search using School / Program “St. Louis Community College” and choose the degree or credential type of interest. The following limitations to the data apply: Information provided is based on the most recent cohorts available. Typically, the most recent cohorts for wage and completion data are six years before the current academic year. The time to complete a program of study varies depending on the number of credit hours students earn per semester. Interested in this program? Start the enrollment process by visiting the Apply to STLCC page.