First-Line Supervisors of Housekeeping and Janitorial Workers

Overview

First-Line Supervisors of Housekeeping and Janitorial Workers has a national median salary of $49,100 per year, with +3.2% projected job growth from 2025–2035. The Bureau of Labor Statistics lists a high school diploma or equivalent as the typical education needed to enter this occupation.

Description

Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.

Work Values

• Independence
• Support
• Working Conditions

Work Styles

Responsibilities

Tasks

• Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services.
• Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
• Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
• Inspect work performed to ensure that it meets specifications and established standards.
• Perform or assist with cleaning duties as necessary.

Work Activities

• Communicating with Supervisors, Peers, or Subordinates
• Coordinating the Work and Activities of Others
• Guiding, Directing, and Motivating Subordinates
• Inspecting Equipment, Structures, or Materials
• Training and Teaching Others
• Getting Information
• Coaching and Developing Others
• Assisting and Caring for Others
• Making Decisions and Solving Problems
• Developing and Building Teams

Detailed Work Activities

• Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Getting members of a group to work together to accomplish tasks.
• Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
• Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• Observing, receiving, and otherwise obtaining information from all relevant sources.
• Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Analyzing information and evaluating results to choose the best solution and solve problems.
• Encouraging and building mutual trust, respect, and cooperation among team members.

T-A-S-K

Technology, Abilities, Skills & Knowledge

Education

Education Levels of Current Workers

The Bureau of Labor Statistics lists a high school diploma or equivalent as the typical education needed to enter this occupation. The chart below shows the highest level of education held by people already working in this field, ages 25 and older. It includes workers who earned more education than the job requires and workers who entered the field under earlier requirements, so the largest bar is not the entry requirement. For example, if someone finished a bachelor's degree and then started working in this field, they are counted under “Bachelor's degree” here, but the job itself typically asks for a high school diploma or equivalent.

Certificates

Certifications applicable to First-Line Supervisors of Housekeeping and Janitorial Workers:

Video Resources