First-Line Supervisors of Office and Administrative Support Workers

Overview

First-Line Supervisors of Office and Administrative Support Workers has a national median salary of $69,500 per year, with +0.1% projected job growth from 2025–2035. The Bureau of Labor Statistics lists a high school diploma or equivalent as the typical education needed to enter this occupation.

Description

Directly supervise and coordinate the activities of clerical and administrative support workers.

Work Values

• Support
• Independence
• Relationships

Work Styles

Responsibilities

Tasks

• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

Work Activities

• Working with Computers
• Getting Information
• Making Decisions and Solving Problems
• Communicating with Supervisors, Peers, or Subordinates
• Processing Information
• Analyzing Data or Information
• Documenting/Recording Information
• Coaching and Developing Others
• Evaluating Information to Determine Compliance with Standards
• Identifying Objects, Actions, and Events

Detailed Work Activities

• Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Observing, receiving, and otherwise obtaining information from all relevant sources.
• Analyzing information and evaluating results to choose the best solution and solve problems.
• Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
• Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
• Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

T-A-S-K

Technology, Abilities, Skills & Knowledge

Education

Education Levels of Current Workers

The Bureau of Labor Statistics lists a high school diploma or equivalent as the typical education needed to enter this occupation. The chart below shows the highest level of education held by people already working in this field, ages 25 and older. It includes workers who earned more education than the job requires and workers who entered the field under earlier requirements, so the largest bar is not the entry requirement. For example, if someone finished a bachelor's degree and then started working in this field, they are counted under “Bachelor's degree” here, but the job itself typically asks for a high school diploma or equivalent.

Certificates

Certifications applicable to First-Line Supervisors of Office and Administrative Support Workers:

Video Resources