Reservation and Transportation Ticket Agents and Travel Clerks

Overview

Reservation and Transportation Ticket Agents and Travel Clerks has a national median salary of $44,390 per year, with +2.5% projected job growth from 2025–2035. The Bureau of Labor Statistics lists a high school diploma or equivalent as the typical education needed to enter this occupation.

Description

Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

Work Values

• Relationships
• Independence
• Support

Work Styles

Responsibilities

Tasks

• Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
• Promote particular destinations, tour packages, and other travel services.
• Confer with customers to determine their service requirements and travel preferences.
• Prepare customer invoices and accept payment.
• Keep information facilities clean during operation.

Work Activities

• Performing for or Working Directly with the Public
• Working with Computers
• Organizing, Planning, and Prioritizing Work
• Documenting/Recording Information
• Updating and Using Relevant Knowledge
• Communicating with People Outside the Organization
• Getting Information
• Establishing and Maintaining Interpersonal Relationships
• Monitoring Processes, Materials, or Surroundings
• Making Decisions and Solving Problems

Detailed Work Activities

• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
• Keeping up-to-date technically and applying new knowledge to your job.
• Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Observing, receiving, and otherwise obtaining information from all relevant sources.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
• Analyzing information and evaluating results to choose the best solution and solve problems.

T-A-S-K

Technology, Abilities, Skills & Knowledge

Education

Education Levels of Current Workers

The Bureau of Labor Statistics lists a high school diploma or equivalent as the typical education needed to enter this occupation. The chart below shows the highest level of education held by people already working in this field, ages 25 and older. It includes workers who earned more education than the job requires and workers who entered the field under earlier requirements, so the largest bar is not the entry requirement. For example, if someone finished a bachelor's degree and then started working in this field, they are counted under “Bachelor's degree” here, but the job itself typically asks for a high school diploma or equivalent.

Certificates

Certifications applicable to Reservation and Transportation Ticket Agents and Travel Clerks:

Video Resources