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KCS Foundation — KCS

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Description

This certification verifies that support center professionals possess the understanding of the Knowledge-Centered Support (KCS SM) methodology, a set of processes/practices that leverage knowledge as a key asset of the support organization. Additionally, this certification validates that they know how to implement the practical steps for capturing, structuring, and successfully reusing knowledge through the knowledge management process.

Certifying Organization

HDI

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Details

If significant education or training is needed? Unknown
If significant work experience is needed? Unknown
Is an exam required? Yes
How many years until certification must be renewed? 2 year(s)
Certification can be renewed with Continuing Education Units? No
Certification can be renewed with re-examination? Yes
Certification can be renewed with Continuing Professional Development? No
Certification can be renewed in multiple ways? No

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44 Computer Technician / IT Support programs on Career School App.

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See all 44 Computer Technician / IT Support programs →

Suggested because KCS Foundation applies to Computer User Support Specialists. Confirm with the school that its curriculum covers this exam.

Related Careers

Computer User Support SpecialistsCustomer Service RepresentativesGeneral and Operations Managers

Other Certifications from HDI

HDI Certified Customer Service Representative (HDI-CSR)
View details →
HDI Certified Instructor (HDI-CI)
View details →
HDI Certified Support Center Team Lead (HDI-SCTL)
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HDI Desktop Advanced Support Technician (HDI-DAST)
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HDI Desktop Support Manager (HDI-DSM)
View details →
HDI Problem Management Professional (HDI-PM)
View details →
HDI Support Center Analyst (HDI-SCA)
View details →
HDI Support Center Director (HDI-SCD)
View details →
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