‹ Certifications

HDI Desktop Support Manager — HDI-DSM

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Description

This certification verifies that the desktop support manager possesses the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a support organization while strategically aligning with the needs of the business.

Certifying Organization

HDI

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Details

If significant education or training is needed? Yes
If significant work experience is needed? Yes
Is an exam required? Yes
How many years until certification must be renewed? 2 year(s)
Certification can be renewed with Continuing Education Units? No
Certification can be renewed with re-examination? Yes
Certification can be renewed with Continuing Professional Development? No
Certification can be renewed in multiple ways? No

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Suggested because HDI Desktop Support Manager applies to Customer Service Representatives. Confirm with the school that its curriculum covers this exam.

Related Careers

Customer Service RepresentativesInformation Technology Project Managers

Other Certifications from HDI

HDI Certified Customer Service Representative (HDI-CSR)
View details →
HDI Certified Instructor (HDI-CI)
View details →
HDI Certified Support Center Team Lead (HDI-SCTL)
View details →
HDI Desktop Advanced Support Technician (HDI-DAST)
View details →
HDI Problem Management Professional (HDI-PM)
View details →
HDI Support Center Analyst (HDI-SCA)
View details →
HDI Support Center Director (HDI-SCD)
View details →
HDI Support Center Manager (HDI-SCM)
View details →
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