First-Line Supervisors of Non-Retail Sales Workers

Overview

First-Line Supervisors of Non-Retail Sales Workers has a national median salary of $87,520 per year, with +0.5% projected job growth from 2025–2035. The Bureau of Labor Statistics lists a high school diploma or equivalent as the typical education needed to enter this occupation.

Description

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

Work Values

• Independence
• Working Conditions
• Support

Work Styles

Responsibilities

Tasks

• Monitor sales staff performance to ensure that goals are met.
• Provide staff with assistance in performing difficult or complicated duties.
• Visit retailers and sales representatives to promote products and gather information.
• Formulate pricing policies on merchandise according to profitability requirements.
• Prepare sales and inventory reports for management and budget departments.

Work Activities

• Communicating with Supervisors, Peers, or Subordinates
• Coaching and Developing Others
• Making Decisions and Solving Problems
• Getting Information
• Guiding, Directing, and Motivating Subordinates
• Identifying Objects, Actions, and Events
• Working with Computers
• Training and Teaching Others
• Developing Objectives and Strategies
• Coordinating the Work and Activities of Others

Detailed Work Activities

• Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Analyzing information and evaluating results to choose the best solution and solve problems.
• Observing, receiving, and otherwise obtaining information from all relevant sources.
• Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• Establishing long-range objectives and specifying the strategies and actions to achieve them.
• Getting members of a group to work together to accomplish tasks.

T-A-S-K

Technology, Abilities, Skills & Knowledge

Education

Education Levels of Current Workers

The Bureau of Labor Statistics lists a high school diploma or equivalent as the typical education needed to enter this occupation. The chart below shows the highest level of education held by people already working in this field, ages 25 and older. It includes workers who earned more education than the job requires and workers who entered the field under earlier requirements, so the largest bar is not the entry requirement. For example, if someone finished a bachelor's degree and then started working in this field, they are counted under “Bachelor's degree” here, but the job itself typically asks for a high school diploma or equivalent.

Certificates

Certifications applicable to First-Line Supervisors of Non-Retail Sales Workers:

Video Resources